Refund and cancellation policy

Cancelling an order

• Before the kitchen accepts it: cancel it yourself on the order screen. It's free.
• After the kitchen accepts it: your food is being made, so the order can't be cancelled from the app. Contact support if something has gone wrong.
• If the kitchen doesn't accept it within 20 minutes, or rejects it, the order is cancelled automatically.

Refunds for orders paid online

Whenever an order paid online is cancelled (by you, by the kitchen, automatically, or by us), the full amount is refunded to the card, UPI account or bank you paid from. Razorpay usually returns it within 5–7 working days. If the payment went through but the order couldn't be placed (for example, a dish sold out while you were paying), you are refunded straight away in the same way.

Pay on delivery

If you chose to pay on delivery and the order is cancelled, you pay nothing.

Something wrong with your food

If items are missing, wrong, spilt or spoilt, tell us from the app's Support screen within 24 hours of delivery, with your order number (a photo helps). We'll refund the affected items, or the whole order where it's unusable, to your original payment method; for pay-on-delivery orders we refund by UPI or bank transfer.

Delivery fee

The delivery fee (₹30 on orders under ₹400) is refunded whenever the whole order is refunded.

Premium

• Premium is paid for 30 days at a time and does not renew by itself, so there is nothing to cancel.
• Once a Premium month has started it isn't refundable, except where the law requires it or a fault on our side stopped you from using it. Contact support and we'll look at it.
• The free AI trial costs nothing and ends on its own.